Returns built for collectors
We want every piece to arrive ready for your display. If an eligible item is not right for your collection, contact us within 30 days of delivery so we can review the return and provide the next steps.
30-day return window
Return requests must be made within 30 days of delivery. Items must be new, unused, unaltered, complete, and returned with their original King & Country packaging, inserts, accessories, certificates, and presentation materials.
Please contact us before sending anything back. Returns sent without authorization may not be accepted.
Damaged or incorrect orders
Inspect your order when it arrives. If a piece is damaged in transit, defective, or different from what you ordered, contact us within 7 days of delivery with your order number and clear photographs of the item and packaging. We will review the issue and make it right.
Items we cannot accept
We cannot accept returns for items marked final sale, special-order items, gift cards, or pieces returned incomplete, altered, or damaged after delivery. If you are unsure whether a piece qualifies, contact us before shipping it.
How to start a return
- Use the Contact page and include your order number, the King & Country model code, and the reason for the return.
- Wait for return instructions and the correct return address.
- Pack every component securely in the original product packaging and use a trackable shipping service.
Return shipping and refunds
Unless the return is the result of damage, a defect, or an incorrect shipment, return shipping is the customer’s responsibility and original shipping charges are non-refundable.
Once an authorized return is received and inspected, approved refunds are issued to the original payment method within 5 business days. Your bank or card provider may need additional time to post the credit.
Exchanges and limited inventory
Because collectible inventory can be limited, replacement stock cannot always be reserved. Contact us and we will help determine whether an exchange, replacement, or refund is the best available option.