Returns & Refunds Policy
Miniatures, Figures & Vehicles
We accept returns and exchanges within 14 days of delivery.
Please contact us before returning an item so we can arrange the appropriate next steps.
You are responsible for return shipping costs unless the item arrived damaged or we made an error. In those cases, we will cover the return shipping costs.
Print-on-Demand Merchandise
Our apparel, mugs and other print-on-demand merchandise are made to order. The following terms apply to those items.
Defective or Damaged Items
If your order arrives with a print defect, damage, or manufacturing error, please contact us within 7 days of delivery with a photo of the issue. We will gladly provide a replacement or refund at no cost to you.
Non-Returnable Items
Because each item is made specifically for your order, we do not accept returns or exchanges for:
Incorrect size selection
Buyer’s remorse or change of mind
Style or color preference
Orders with no manufacturing defect
Exchanges
We do not offer exchanges. Please refer to the sizing guide before ordering to ensure the best fit.
Refund Processing
Approved refunds or replacements will be processed after the issue is verified. Refunds are issued to the original payment method.
If you have any questions about your order, please contact us through our Contact page.